Below outlines the Terms and Conditions for free shipping as provided by ONEZARA:-
ONEZARA provides free shipping for purchases RM60 and above within West Malaysia for all products except milk formula.
Free Shipping is not applicable for East Malaysia and overseas.
ONEZARA uses J&T Express as our delivery partner.
Deliveries will take around 3 to 6 working days, but might take longer due to unforeseen circumstances or if the courier chooses to close down for a few days.
If the customer arranges delivery services for more than 2 times and would like to dispatch the order again, additional charges may be applied.
ONEZARA will be unable to deliver to these restricted areas due to road conditions, weather conditions, distance issues, communications issues, and restrictions / limitations placed by certain institutions and organizations, however, you may choose to deliver to the drop off or pick up points as listed.
All goods will be shipped within 5 working days, excluding public holidays, no service days as defined by the courier service and custom clearance if applicable.
If customers encounter any issues or questions, they may contact the ONEZARA team through email at firstname.lastname@example.org or WhatsApp at +6010-365 5255.
ONEZARA reserves the right to amend, delete or add to the terms and conditions at any given time without any prior notice to our users.