i. Click the "Add to cart" button on the products that you wish to purchase.
ii. Click "Continue Shopping" to add other products into your cart or "Checkout" to proceed to payment for the products.
iii. If you aren't logged in, you will encounter a log in page. Please log in with your username and password. If you do not have an account, please register before proceeding your payment.
iv. Confirm your shipping address in the "Shipping Address" page and click "Next" to continue.
v. Select your preferred shipping method and click "Next" to continue.
vi. Select your preferred payment method and click "Next" to continue.
vii. Reconfirm your billing details and agree to the terms and conditions.
viii. Click "Confirm Order" to complete your order.
2. Can I cancel an existing order?
Yes, but only if the order is still "Pending".
i. Please send an email to our team at triplewisdomsb@gmail.com titled as "Request to Cancel Order".
ii. Orders that are being shipped or have been shipped cannot be cancelled.
3. Can I request to change my shipping address after payment?
As long as a tracking number has not been generated, we will be able to edit your shipping address. Please send an email to our team at triplewisdomsb@gmail.com titled as "Request to Change Address" or WhatsApp us at +6010-706 7123.
4. What do I do if there is a problem with my order?
Our team will be more than happy to help you! You may contact us through email at triplewisdomsb@gmail.com or WhatsApp us at +6010-706 7123.
5. I received my order, but an item is missing! We are extremely sorry for missing an item! Please refer to our Return & Refund Policy on how to proceed to get your missing item.
6. I received the wrong item! We are extremely sorry for sending you the wrong item! Please refer to our Return & Refund Policy on how to proceed to get the correct item.
7. I received a defective item! We are extremely sorry for sending you a defective! Please refer to our Return & Refund Policy on how to proceed to replace the defective product.